Hearing Services
The professional staff at Hillcrest Hearing Aids & Balance Center is here to serve all of your hearing health care needs. We are committed to working with you towards the goal of improving your quality of life through better hearing. Together we will determine your hearing instrument needs relative to your hearing loss, style preferences, lifestyle and listening requirements. You will also experience properly fitted hearing instruments in your own environment so you can evaluate the benefits.
Included with your purchase:
- 30-day trial period
- One year supply of batteries
- Attendance for you and a guest to The Kooser Program, a nationally recognized program. After attending, you will receive two additional years of free batteries.
- Repair warranty
- Loss and/or damage warranty
- Dri-Aid kit – a dehumidifier for hearing instruments
- In-office service for the life of your hearing instruments; including cleaning, adjusting, and checking your instruments to maintain maximum performance.
Hearing Evaluation
A complete hearing evaluation is required by Federal and State law before you can be provided with a hearing instrument. Medical clearance by a physician (in writing) stating that you are a candidate for amplification is also required unless you sign a waiver. If you have been evaluated by one of our physicians, that information becomes part of your medical record and is the only medical clearance needed.
All hearing testing conducted in our offices is performed by licensed Audiologists and Hearing Instrument Specialists. Accurate test results are critical to the selection of the appropriate hearing instrument(s) for your particular needs. If you have been evaluated by another physician, you will need to bring current hearing test results (obtained within the last six months) along with a medical clearance statement from your physician. Also, if you currently wear a hearing instrument please bring it with you.
Evaluation Period
At your initial consultation, the hearing instrument(s) best suited to your individual needs will be selected and ordered. It takes approximately two weeks for your products to be received and processed. You will then return to us for your fitting. The hearing instruments are programmed for your unique hearing loss and comfort levels. At this point, every patient undergoes comprehensive instruction on how to listen again.
Emphasis is placed on how the brain must relearn to focus on specific sounds that the individual wants to pay attention to and ignore irrelevant noises. All patients are instructed on the use and care of their individual hearing instruments. There is a 30-day evaluation period so you can experience amplification in your normal everyday environment. During this period, we will monitor your progress and make any adjustments that may be required to ensure you are receiving the maximum benefit and experiencing a smooth transition to the world of improved hearing. Once you feel comfortable and confident with your new instruments we recommend regular check-ups to maintain peak performance. Check-ups and follow-up appointments are always conducted free of charge.
Patient - Family Counseling
Hillcrest staff will provide in-depth instructions in the use and care of your hearing aid. Living with a person with hearing loss can sometimes be a challenge. We encourage family members to come with the patient to their visit. Our staff can then assist family members with better ways of communicating with the person who has a hearing loss.
The Kooser Program
The Kooser Program is designed to educate the person with hearing loss and their communication partners (including family, friends and co-workers). This seminar encompasses a highly interactive, holistic framework providing information related to all aspects of hearing loss, including the “hidden impact.” The topics presented support a well-rounded education of the impact of hearing loss and how to live with hearing loss in a positive and effective manner. Cathy Kooser, a licensed independent Social worker, who herself has a severe hearing loss, developed and facilitates the workshop. For more info click here to view The Kooser Program website.
